Shipping Policy

Processing Time: Orders are processed immediately your payment is confirmed and within 2 – 5 hours of placement, and a tracking number sent to you from monday-Sunday.


Shipping Methods: We offer:

  • Standard Ground Shipping (3-7 business days): $10 (free on orders over $400) Notify Us
  • Expedited Shipping (2-3 days): $20
  • Overnight Shipping (24 hours ): $35
    Delivery Areas: We ship to all 50 states, and world wide addresses.
    Tracking: You will receive tracking information via email once your order ships.
    Signature Requirement: We require a signature upon delivery for all orders over $1000
  • We use UPS and FedEx for all US clients and DHL for overseas clients.

Refund Policy

Incase the client does not receive the product after 3 days, we can reship or refund the clients money with no problems

Return Window: Returns accepted within 10 days of delivery
Eligibility: Items must be in original condition with all tags attached and packaging intact
Refund Options:

  • Full refund to original payment method
  • Store credit
  • Exchange for a different product (if applicable)

  • Return Shipping: Buyer is responsible for return shipping costs unless the item is defective or was sent in error
    Refund Processing: Refunds processed within 3-5 business days of receiving returned items

Special Notes

Products: Due to the nature of our products, we cannot accept returns or exchanges if the packaging has been opened or tampered with.
Glassware and Accessories:If an item arrives broken or defective, please contact us within 5 days of delivery to initiate a replacement or refund.
International Shipping: We do not ship internationally at this time.

Contact Us

If you have any questions or concerns about our shipping or refund policy, please don’t hesitate to contact our customer service team at mailto:info@herbalincenseheadshop.com or call us at +1(715) 513-6259.